Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Our Warehouse
We ship from multiple locations all over the United States.
Shipping Services
We primarily use United Parcel Service (UPS) and Federal Express (FedEx) - or - United States Postal Service (USPS). For Trucking, there are quite a few carriers we have access too but that depends on where you live in the country.
Meeting Your Expectations
Open Yard, LLC reserves the right to use a shipping service other than the one you selected for your purchase. While we generally will use the service you selected, in some cases, we may use a comparable service. For example, FedEx two-day instead of UPS two-day and in some cases UPS Ground instead of UPS Two-day. We will only do the later if the substituted service will meet your 2-day expectations.
When a Shipment Gets Damaged
In the case of truck shipping, it's really important the items damaged it identified at the time of delivery. Often damage can be concealed and in those situations won't be able to tell it's damaged at the time of delivery. Please try to identify any damage as soon as you can. If an item arrives damaged or is lost by the shipping company, please contact us immediately. Save all packaging in case of an insurance claim of damaged products. The more information we have (pictures, etc) the easier it is to correct the situation.
What if I Change My Mind?
If you change your mind after placing an order, you can cancel the order if you notify us before we have shipped it. This isn't always a guarantee but we'll try!
Exact Delivery Dates
We get our items out quick but if you have a mission critical delivery date, please let us know. In the course of a busy business day alongside forces outside of our control, Open Yard, LLC cannot guarantee delivery by a certain date. If an order is time-sensitive (you need it by a certain date), please contact us directly to get an estimate of delivery. Shipping carriers may require a signature. If no one is available to receive the package, the carrier may leave a note. They will likely attempt re-delivery on the next business day, or allow for pickup at their facility.